1. Introduction
Huochai AI (hereinafter referred to as "we") deeply understands the importance of personal information to you and will do our utmost to protect the security and reliability of your personal information. We are committed to maintaining your trust by adhering to the following principles: consistency of rights and responsibilities, clear purpose, consent-based choice, data minimization, security assurance, subject participation, and transparency.
This Privacy Policy is designed to help you understand how we collect, use, store, share, and protect your personal information, as well as the rights you have regarding your personal information. Please carefully read and fully understand the entire content of this policy before using our products and/or services. By using or continuing to use our products and/or services, you agree to our processing of your personal information in accordance with this Privacy Policy.
2. Information We Collect
We collect the following information that you actively provide or that is generated during your use of our products and/or services, depending on the specific scenarios:
Information you actively provide: When you register an account, book a demo, submit an inquiry, download materials, or participate in events, you may provide us with personal information such as your name, phone number, email address, company name, job title, and industry.
Automatically collected information: When you visit our website, we may automatically collect your device and browsing information, including but not limited to IP address, browser type, operating system, access date and time, pages viewed, links clicked, and referral sources.
Server logs: To ensure website security and prevent abuse, our servers automatically record access logs, including IP address, User-Agent (browser identifier), request time, request path, and HTTP status code. These logs are used solely for security auditing, troubleshooting, and anti-abuse analysis, retained for no more than 90 days, and automatically deleted thereafter. They are not used for user profiling or targeted marketing.
Cookies and similar technologies: We use cookies, pixel tags, local storage, and similar technologies to collect and store information to enhance your experience, including remembering your preferences, analyzing website traffic, and providing personalized recommendations.
3. How We Use Information
We collect your personal information primarily for the following purposes:
Providing products and services: To provide you with the requested products and services, including account registration and login, product demos, technical support, and customer service.
Customer support and service: To respond to your inquiries, requests, and feedback, and to improve customer service quality and response efficiency.
Product updates and marketing information: With your consent, to send you product updates, industry news, event invitations, and other marketing information. You may opt out at any time.
Improving products and services: To analyze product usage, conduct user research, and optimize product features and user experience.
Compliance with laws and regulations: To use your information to fulfill legal obligations and prevent and combat fraud and other illegal activities within the scope required by laws and regulations.
4. Information Sharing and Disclosure
We attach great importance to the protection of your personal information and strictly abide by the following commitments:
We do not sell your personal information: We will not sell your personal information to any third party, nor will we share your personal information for profit.
Sharing with service providers: Where necessary, we may share some of your information with third-party partners who provide services to us, such as cloud service providers, data analytics services, and SMS/email service providers. These partners must process your information in accordance with our requirements and this Privacy Policy, and may not use it for other purposes.
Disclosure required by law: We may disclose your personal information in the following circumstances: (1) to comply with applicable laws and regulations, court judgments or rulings, or mandatory requirements of administrative authorities; (2) when necessary to protect our or your legitimate rights and interests; (3) when directly related to national security or defense security.
5. Data Security
We adopt various industry-standard security measures to protect the security of your personal information:
Encrypted transmission and storage: We use encryption technologies such as HTTPS to transmit your sensitive information and encrypt stored personal information to ensure data security during transmission and storage.
Access control: We have established strict data access control mechanisms. Only authorized personnel can access your personal information, and access activities are recorded and audited.
Security auditing and monitoring: We conduct regular security assessments and penetration tests, continuously monitor system security status, and promptly identify and fix security vulnerabilities.
Although we have taken the above reasonable measures, please understand that due to technical limitations and various possible malicious means, the Internet environment is not 100% secure. We will do our best to ensure the security of your information.
6. Your Rights
In accordance with applicable laws and regulations, you have the following rights regarding your personal information:
Right of access: You have the right to access the personal information we hold about you and to understand how we process your personal information.
Right to correction: If you believe the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct it.
Right to deletion: Under circumstances prescribed by laws and regulations, you have the right to request us to delete your personal information.
Right to withdraw consent: If you have previously consented to our processing of your personal information, you have the right to withdraw your consent at any time. Withdrawing consent does not affect processing activities we conducted based on your consent prior to withdrawal.
Right to data portability: Under circumstances prescribed by laws and regulations, you have the right to obtain your personal information in a machine-readable format or to transmit it to another controller.
If you wish to exercise the above rights, please contact us using the contact information provided in Section 11 of this policy.
8. Third-Party Links
Our website may contain links to third-party websites or services, such as social media platforms and partner websites. These third-party websites or services are beyond our control, and we are not responsible for their content, privacy policies, or service quality.
We recommend that when you visit these third-party websites, you carefully read their privacy policies and terms of service to understand how they collect and process your personal information. Your activities on third-party websites are governed by their respective privacy policies, and this Privacy Policy does not apply.
9. Children's Privacy
Our products and services are primarily intended for enterprise users and adult consumers, not for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we discover that we have inadvertently collected personal information from children under 13, we will take reasonable measures to delete the relevant information as soon as possible. If you believe we may have collected personal information from children, please contact us using the contact information provided in Section 11 of this policy.
10. Policy Updates
We may update this Privacy Policy from time to time based on changes in laws and regulations, adjustments to products and services, or other reasons. The updated Privacy Policy will be published on this page with a "Last Updated" date.
For material changes, we will also notify you through website announcements, email, or other appropriate means. Material changes include but are not limited to: significant changes in the purpose, method, or scope of our processing of personal information; significant changes in your rights as a data subject; and significant changes in the rules for information sharing, transfer, or public disclosure.
Please review this Privacy Policy periodically to stay informed of the latest version. If you continue to use our products and/or services after this Privacy Policy has been updated, you agree to be bound by the updated policy.
11. Contact Us
If you have any questions, comments, or suggestions about this Privacy Policy, or if you wish to exercise your personal information rights, please contact us as follows:
Email: admin@huochaiai.net
Address: Building B, Shenghui Center, Jinshui District, Zhengzhou, Henan, China
We will process your request promptly upon receipt, and generally respond within 15 business days.